Europa Casino is a user-friendly online casino where new players will have no trouble in accessing the information that they want. This is backed by an awesome selection of games, tested fair software and a responsible gaming environment. Europa Casino has kept up with the times with live casino games, mobile gaming platform and more. The contemporary online casino market is very dynamic and constantly evolves according to the expectations of the global player base. As a veteran casino site that keeps pace with the changes in the market, Europa Casino presents a unique blend of experience and modernity that is very appealing to many players. You might be surprised how strong.
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Download britney spears slot machine. Any online gaming site that has been in business for over 10 years is likely to have had some player issues of some sort; whether their fault or the fault of circumstances around regulation or software, if you dig deep enough, you will find someone who has a complaint.
The folks behind Europa Casino have had their fair share of complaints in the past with some other brands, but I like to give every site I review a clean slate when I start my reviews.
Here’s what I can promise: by the time you are done reading this review you will have an extremely honest review of the company, blemishes and all.
About Europa Casino
Europa Casino has been in business since 2004 and has had an apparent change of ownership along the way. While the casino was at one point owned by Imperial E-Club Casinos, which had received many complaints about one of its other sites. Now, if you look at the website, the owner is listed as Universe Entertainment Services, a company based in Malta. I can only assume the company has changed hands, although I have not been able to find out when that might have occurred.
The casino has a gaming license from the Malta Gaming Authority, which is also new. They used to have a license from Antigua and Barbuda, but it would appear that in an attempt to clean up their image, they moved the licensing over to a more thorough jurisdiction.
Who Can Play at Europa Casino?
As a result of upgrading their license from Antigua to Malta, the owners of this casino had to implement changes to their Restricted Countries list. While this is disappointing for players who once could access the games, it is better for everyone as a whole as the players who continue to make deposits are much more protected by the regulatory board who approved this gaming license.
Here are the countries that are now not allowed to play at Europa Casino:
- Afghanistan
- Antigua & Barbuda
- Bahamas
- Barbados
- Belgium
- Bulgaria
- China
- Cuba
- Cyprus
- Dominica
- Estonia
- Finland
- France
- Grenada
- Guyana
- Haiti
- Hong Kong
- Iran
- Israel
- Jamaica
- Latvia
- Libya
- Macau
- Netherlands
- Romania
- Serbia
- Singapore
- Spain
- Kitts/Nevis
- Lucia
- Vincent
- Sudan
- Syria
- The Philippines
- Trinidad
- Turkey
- United States
Software Suppliers
Europa Casino has only one software provider, but it is a good one. They have chosen to work with Playtech for their offering. The Israel-based developer is at the top of the heap when it comes to quality of the product; they built their software with an equal dedication to the players and the operators, and it shows when you tour the platform. Also, having Playtech as their supplier gives the ownership group more credibility; these guys don’t work with shady operators.
The Playtech games are available both via a downloadable client and through their browser-based Instant Play format.
The majority of the games have been modified to fit the screen size of most tablets and phones so you will be able to play your favorite games from wherever you want.
The Good Stuff
Eight Figures of Jackpots
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The first thing I saw when I accessed the site was right in the middle of the screen: a scrolling banner of a number of jackpots available to be won at this casino, with a grand total of over $100,000,000! That is a crazy amount of possible life-changing moments, including the largest Playtech network progressive, Jackpot Giant, which on its own stands at over 10 million. Do yourself a favor and jump into those games while the prizes are this high…they are ready to burst at any moment!
Excellent Troubleshooting Section
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Most people have the same customer service issues at an online gaming site; the smart operators compile the answers to these questions and post them in a set of Frequently Asked Questions. Not only does Europa Casino have this page, but they also find a way to make it much easier to navigate to the exact page and solution you are looking for.
I think more casinos should follow this operator’s lead on this; so many support tickets would never need to be opened as a result.
The Bad Stuff
Account Opening Restrictions
Whenever I hit up a new casino, I like to quickly look to see what the casino has to offer in the way of promotions, VIP program, etc. Unfortunately, at this casino, to see the full site, I had to create an account. That is a bit of dirty pool from Europa Casino; this practice doesn’t please me at all. In fact, all it made me want to do is put in fake information so they wouldn’t contact me (I didn’t because for this review I want the promotional emails).
Legacy Player Issues
I never like to read about a large number of player complaints about a casino, especially when its owners then open other brands. I have seen any old complaints about one of the sister casinos to Europa Casino (Winner Casino).
I am hopeful that these complaints were the result of some management decisions that have since been dealt with; for the time being, I remain cautiously optimistic about the direction Europa Casino is headed.
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Game Selection
Live Dealer Games
Playtech has built their own Live Dealer studio, and as a result, all of their licensees have the option of adding these real dealer games to their current offering. Thankfully, Europa Casino takes them up on this idea, and you can find the following games under the Live Casino tab of the lobby:
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- €9 on slot machines & progressives
- €20 on roulette game, card games except blackjack switch & surrender
- €30 on video poker and blackjack switch & surrender
- €10 on other games
for this limited-time promotion, all you have to do is bet $10 in one of these games – jackpot bells, stars awakening, hologram wilds, fairground fortunes ghost train, and wild beats – and you will earn a raffle entry for every $10 wagered during the promotion’s timeframe.
banking
when you are an online gaming site focused primarily on the european market, having the most localized payment solutions for each country is paramount. this can make for an administrative nightmare, but that is the cost of doing business across so many borders.
deposit options
withdrawl options
comp program
the comp program at europa casino runs on the standard rules that most playtech casinos operate under: you earn one point for every $10 wagered at real money tables. when you have reached the minimum threshold for redeeming points (500), you can convert them into cash at a rate of $1 for every 100 points.
since there is an expiry date on points and no reason to hold on to them, it is my recommendation that you keep an eye on them and as soon as you hit 500, convert them. the cash in your account goes straight to your bottom line.
vip program
the europa casino vip program touts itself as a great way to earn more and be treated better when playing at the casino. this is a multi-level program, with 6 levels in total. when you are playing, you will accumulate points which earn you entry into these levels; once you are there, you will see the following benefits:
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| vip level | weekly bonus |
|---|---|
| bronze | €50 |
| silver | €75 |
| gold | €100 |
| platinum | €150 |
| diamond | €200 |
| premier | €250 |
vip perks
wager per 1 comp point
now, while this is a nice program that allows you to move up smoothly to each level, it appears that the qualification standards for each level are missing, as well as many of the details on the remaining perks (if there are any). overall, this is pretty disappointing when compared to other vip programs i have reviewed.
perhaps this is all just a case of miscommunication, but i personally like to have all the details of a vip program laid out up front before i make my decision of playing for real money.
customer service
as mentioned above, the casino has an extensive faq section which is very well presented; the information you are looking for to answer your question is likely on one of these pages. if you still need to contact the casino, you can do so by telephone, email or live chat.
for me, live chat is the way to go; i don’t want to have to sit on the phone, but i do want to speak with someone in real time to alleviate my issue at the site.
would i play at europa casino?
well, let me start by saying that i hope the company actually changed ownership in 2016 when its license came up for renewal in antigua. all signs indicate that this is what happened, which would put my mind at ease when it comes to the potential history of issues with the original owners.
as for the casino itself, you just can’t go wrong with anyone using playtech’s platform. the games are top-quality, and the sheer volume of titles is enough for even the most seasoned casino player. add in the huge progressive jackpots, and you have a tidy little package here.
yes, the vip program could use some work (or just some more details), and the bonuses aren’t the best in the business. however, overall i like what this casino is offering, and if you are so inclined after reading this review, i encourage you to give europa casino a deposit.
this review was made by: legitgamblingsites.com rating: 3.6 out of 5